Privacy Policy

1. Introduction

NairoFlow ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

By using our website and services, you consent to the data practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

This Privacy Policy applies to all users of our platform, including clients, freelancers, and visitors to our website.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Create an account on our platform
• Complete your profile information
• Post projects or submit proposals
• Communicate with other users through our platform
• Contact us for support or inquiries
• Subscribe to our newsletter or notifications

This information may include your name, email address, phone number, professional background, skills, portfolio, payment information, and other details you choose to provide.

2.2 Automatically Collected Information

We automatically collect certain information when you use our services, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Location data (general geographic location based on IP address)
• Cookies and similar tracking technologies
• Log files and analytics data

2.3 Third-Party Information

We may receive information about you from third parties, such as:

• Social media platforms when you connect your accounts
• Payment processors for transaction verification
• Background check services for verification purposes
• Other users who may provide feedback or references

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Service Provision: To provide, maintain, and improve our platform and services
• Account Management: To create and manage your account, verify your identity, and process transactions
• Matching Services: To match clients with freelancers using our AI algorithms
• Communication: To send you important updates, notifications, and marketing communications
• Customer Support: To respond to your inquiries and provide technical support
• Analytics: To analyze usage patterns and improve our services
• Security: To detect and prevent fraud, abuse, and other security threats
• Legal Compliance: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

4.1 With Other Users

We share certain information with other users as necessary for the platform to function:

• Profile information visible to potential clients or freelancers
• Project details and proposals between matched parties
• Communication history between project participants
• Reviews and ratings (with your consent)

4.2 With Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing and financial transactions
• Cloud hosting and data storage
• Email and communication services
• Analytics and performance monitoring
• Customer support and help desk services

4.3 Legal Requirements

We may disclose your information if required by law or if we believe such disclosure is necessary to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users or the public
• Investigate or prevent fraud or security issues

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication systems
• Secure data centers and infrastructure
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account information is retained while your account is active
• Transaction records are kept for accounting and legal purposes
• Communication logs may be retained for dispute resolution
• Analytics data is typically retained for up to 2 years

When you delete your account, we will delete or anonymize your personal information, except where retention is required by law or for legitimate business purposes.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing
• Objection: Object to certain types of processing

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us:

• Remember your preferences and settings
• Analyze how you use our services
• Provide personalized content and recommendations
• Improve our platform's performance and functionality

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our platform.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, such as:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by competent data protection authorities
• Certification schemes and codes of conduct

10. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website
• Sending you an email notification
• Displaying a prominent notice on our platform

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: